Support Offering

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Vi tilbyr support på det meste innen IT

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La de ansatte få en problemfri hverdag hvor de kan jobbe effektivt. Vi tilbyr ulike og fleksible supportpakker. Kontakt oss for å høre hvordan vi kan dekke dine behov.
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Rask responstid

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Personlig Service

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Ingen Binding

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Forutsigbare Kostnader

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Hva betyr det å ha support fra Runtime?

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Med support fra Runtime trenger du aldri å bekymre deg for IT-Utfordringer.
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check-mark Lokalt oppmøte etter avtale. Vi er lokalisert i Oslo sentrum og har kort reisevei når behovet oppstår.
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check-mark Faste konsulenter. Dere får tilgang til en fast konsulent, som kjenner løsningen hos dere, slik at hjelpen blir effektiv.
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check-mark Rask support. Dere er sikret bistand etter gjeldene tider definert i avtalen. Vi kan også, hvis ønskelig, fjernstyre enheter, slik at responstiden blir lavest mulig, og man unngår unødvendig reisetid.
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check-mark Sikkerhet og rutiner. Runtime følger kjente bransjestandarder.
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Vår mest populære supportpakke

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Tjenester

Support til Office 365, Windows operativsystem og
mulighet for besøk fra en av våre konsulenter

RT Standard

Remote support

Onsite support

Inventaroversikt og helsestatus

Patching og oppdateringer

Hardware, installasjon, 3. partsprogramvare

Opplæring

Windows support

Office 365 Pluss supportpakke

Responstidgaranti

Support mellom kl. 08-16

Utvidet support kl. 16-20 og helg

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per time

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per time

per time

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4t

check-mark

Etter avtale

Pris

Fra kr 290 per ansatt

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[av_row row_style=’avia-heading-row’][av_cell col_style=”]TJENESTER[/av_cell][av_cell col_style=’avia-center-col’]RT STANDARD[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Support til Office 365, Windows operativsystem og
mulighet for besøk fra en av våre konsulenter[/av_cell][av_cell col_style=’avia-center-col’][/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Remote support[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Onsite support[/av_cell][av_cell col_style=’avia-center-col’]per time[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Inventaroversikt og helsestatus[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Patching og oppdateringer[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Hardware, installasjon, 3. partsprogramvare[/av_cell][av_cell col_style=’avia-center-col’]per time[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Opplæring[/av_cell][av_cell col_style=’avia-center-col’]per time[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Windows support[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Office 365 Pluss supportpakke
Vi tilbyr også andre supportpakker, samt responsavtaler, hvor vi rykker ut ved behov innenfor faste tidsintervaller. Vi tar gjerne en prat om hvilke pakker eller avtaler som kan passe til deres behov.[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Responstidgaranti[/av_cell][av_cell col_style=’avia-center-col’]4T[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Support mellom kl. 08-16[/av_cell][av_cell col_style=’avia-center-col’]check-mark[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Utvidet support kl. 16-20 og helg[/av_cell][av_cell col_style=’avia-center-col’]Etter avtale[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Pris[/av_cell][av_cell col_style=’avia-center-col’]Fra kr 290 per ansatt[/av_cell][/av_row]
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Vi tilbyr også andre supportpakker, samt responsavtaler, hvor vi rykker ut ved behov innenfor faste tidsintervaller. Vi tar gjerne en prat om hvilke pakker eller avtaler som kan passe til deres behov.
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Runtime har en nærhet til kundene sine som gjør at vi føler oss veldig trygge.
Vi vet at de alltid stiller opp dersom noe uforutsett skjer.

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opt-manager

Anne Kirsti Melhus

Administrerende direktør i Oslo Produksjon & Tjenester AS
opt

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Ofte stilte spørsmål

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Må jeg tegne supportavtale på alle PCer og alt utstyr, eller bare noen?

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Du kan ha supportavtale på noe av utstyret. Vi er fleksible rundt avtaler og tilpasser oss deres behov. Du kan også skalere opp og ned per måned.

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Hva hvis systemene mine går ned på ettermiddag, i helgen og/eller i ferier?

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Dersom du tegner utvidet supportavtale, vil vi stå til din disposisjon også helger og kvelder.

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Kan Runtime være mitt eneste kontaktpunkt?

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Ja, det kan vi. Vi finner ut du trenger og vite og hjelper deg med alle systemer enten det er Visma, Microsoft, server osv. Dersom vi ikke kan hjelpe deg å rette feilen videresender vi deg til noen som kan hjelpe.

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Kan jeg få hjelp på alle typer enheter?

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Ja, vi hjelper deg både på PC, Mac, mobil, nettbrett, nettverkskomponenter, server, printer etc.

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Jeg heter Eirik. Så hyggelig at du vil prate med meg!

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Send meg en beskjed

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Slå på tråden

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Eller
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